It's been downloaded more than 104,000 times and has garnered a 4.1-star rating. The Spark City game has been available to the public on the App Store and Google Play since late fall. Once a player has achieved a high enough score, they can advance to managing the Lawn & Garden department, an even more challenging environment where they have to water plants to do more customer interaction. The game tracks three key performance indicators - product availability known as On Shelf Customer Availability (OSCA), customer satisfaction also known as CFF (clean/fast/friendly), and Sales. Explore the massive game world and leave on. "While we teach them on the sales floor still with customer interaction in a live store you're less likely to have the freedom to make mistakes because it impacts customers."ĭuring the simulation, players must complete tasks in both the backroom and the sales floor while dealing with random events and interruptions like customer questions, vendor visits, and spills. Indulge into a horse world full of magic and excitement in this captivating game that impresses on every front. "We knew we needed a way for associates to learn in a safe environment," said Andy Trainor, senior director of Walmart Academies.
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